Our accredited credit and finance advisors work hard to ensure that when providing you with credit assistance that your best interests are their highest priority.
Our accredited credit and finance advisors aim to help you feel empowered and engaged throughout the process of obtaining a loan by educating you, where required, to ensure you are equipped to make an informed decision about the finance you seek.
Rest assured that our accredited credit and finance advisors are obligated to work in your best interests at all times. To ensure you achieve the best possible outcome when engaging with us to obtain the most suitable credit for your unique situation, with consideration to your requirements objectives, preferences and priorities.
As part of our best interests duty obligations to you all our accredited credit and finance advisors;
We understand each individual situation is unique, which is why our accredited credit and finance advisors consider a comprehensive set of factors and information when determining the most cost-effective loan for your unique financial situation.
Together with our responsible lending obligations, our network of dedicated and experienced lending managers will only recommend a loan where we believe there is a benefit to you.
We comply with guidelines set out by the National Consumer Credit Protection Act. (NCCP). All our accredited credit and finance advisors are required to follow ethical and professional practices and receive regular product and compliance training as part of industry requirements.
To engage with a qualified and experienced lending advisor who works in your best interests, contact us today.
EZFinance Pty Ltd (ACN: 140178383 - ACL: 392611) and it's authorized Advisors are fully qualified to give advice and assist with all/any consumer lending. EZFinance Pty Ltd is a member of AFCA
EZFinance Commercial Pty Ltd (ACN: 639833604) and it's authorized advisors are fully qualified to give advice and assist with all/any Commercial / Business lending. EZFinance Commercial Pty Ltd only advise and assist with "Non-Coded" finance (as described in the NCCP act 2009*) and are not a member of AFCA.
*National Consumer Credit Protection Act (NCCP)
Allan Pearson is a proud member (M-330095) of the (FBAA) Finance Brokers Association of Australia Limited.
Redcap Finance Brokers
1. In the First Instance - Please Contact RedCap Finance Brokers direct on 07 3102 4772 to discuss your matter, then...
2. If you feel the issue has not been resolved to your satisfaction within 5 business days, then please contact our Licensee's internal dispute resolution manager:
Attention: EZFinance Complaints Dept
Level 3, 169 Fullarton Road,
Dulwich SA 5065
Phone: 1300 727 909
NCCP Act CODED LOANS ONLY*
We aim to reach a satisfactory outcome for any complaints.
If you are still unsatisfied after dealing with EZFinance's Internal Dispute Resolution Process and their decision, you can then contact the Australian Financial Complaints Authority (AFCA) using the details below:
Please Note: - There is NO applicable AFCA membership held by us in relation to NCCP Act: NON-CODED Loans: i.e. commercial credit products and/or unregulated loans.